Picturesque Voyages makes every effort to assure that your trip is a seamless travel experience. Prior to your arrival, we will send you a confirmation email with a description of your trip, the services provided (car service, reserved meals, entrance fees) and responses to any of your mobility concerns.
What if I need to cancel my reservation?
We need at least a 48-hour advance notice, at which time we will refund 85% of the original purchase price. With less than 24 hours notice, we will refund 50% of your reservation. With less than 12 hours notice, we cannot offer a refund.
What if I’m late for my tour?
Your guide will wait for up to 20 minutes at the arranged meeting point. After twenty minutes, we consider your trip a cancellation. If you get lost on your way to meeting your guide, please give us a call (+33 07 68 59 24 93) or send a text, and we will try to direct you.
What if I decide not to show up at the last minute?
For clients who do not arrive within 20 minutes of the scheduled time, we must treat this as a cancellation and cannot offer a refund. We may be able to reschedule the tour.
Car services: Please be aware that for garden excursions outside Paris, we have reserved car services, and for those tours we require a 72-hour cancellation notice in order to refund your fee.